Advice & Guidance Qualications
NVQ and SVQ Level 2 in Advice & Guidance
Who is this NVQ for?
Those working within advice and guidance services who may not be directly involved in advising clients but who interact closely with clients when clients first contact the service. Job roles are likely to include receptionist and administrator but the role will include elements of advice giving, particularly in the early stages of a clients interaction with the service.
Mandatory Units
The candidate is required to complete all three mandatory units.
- Support clients to make use of the advice and guidance service
- Interact with clients using a range of media
- Develop personal performance through delivering customer service
Optional Units
- Enable advice and guidance clients to access referral opportunities
- Provide and maintain information materials for use in the service
- Support Customer service improvements
- Promote additional services or products to customers
- Process customer service information
- Contribute to the identification of the risk of danger to individuals and others
- Contribute to the effectiveness of teams
- Receive and pass on messages and information
Unit Combinations
To gain the full NVQ all three mandatory units plus three optional units must be achieved.
Company Support towards the achievement of this award
NVQ Training supports all learners having analysed their preferred learning style, having understood when is the right time for learning to take place and having an agreed plan in place with each of our valued learners. We believe learning should be a life changing experience!
Our learner induction training programme for NVQs and SVQs is delivered to the highest of standards, a flexible approach, either on a one to one or group basis, whichever suits you, your company and your customers.
Carefully planned support sessions with learners ensure the best use of everybody's time.When undertaking an NVQ qualification, we will ensure you receive support sessions in order to build your portfolio of evidence.
Our assessor team will endeavour to support learners every 3 weeks.
Whenever you are learning, the team at NVQ Training & Consultancy are available by telephone, with online support service for learners throughout the programme.
Progress updates are provided for managers after every assessment.
Once on programme, it is paramount to our Quality & Customer Service Charter that we review the learning being undertaken to ensure the highest levels of customer satisfaction and progression towards the achievement of awards. We strive to evaluate the benefits from any training undertaken, and this is achieved through regular client reviews.
80% achievement rates held across all programme areas, driven from our "no compromise" training support of all learners, together with our timely reviews of your employee's progress with you the employer.
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