Customer Service & Business Administration Qualifications
NVQ and SVQ Level 2 in Business Administration
Who is this NVQ for?
Office juniors, Administrators
Mandatory Units
The candidate is required to complete both mandatory units.
- Carry out your responsibilities at work
- Work within your business environment
Optional Units
- Ensure your own actions reduce risks to health and safety
- Manage customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer financial transactions
- Operate credit control procedures
- Store, retrieve and archive information
- Research and report information
- Organise and support meetings
- Use IT systems
- Use IT to exchange information
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Specialist or bespoke software*
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded audio instructions
- Produce documents
- Work effectively with other people
Unit Combinations
To gain the full NVQ both mandatory units plus three optional units must be achieved.
Company Support towards the achievement of this award
NVQ Training supports all learners having analysed their preferred learning style, having understood when is the right time for learning to take place and having an agreed plan in place with each of our valued learners. We believe learning should be a life changing experience!
Our learner induction training programme for NVQs and SVQs is delivered to the highest of standards, a flexible approach, either on a one to one or group basis, whichever suits you, your company and your customers.
Carefully planned support sessions with learners ensure the best use of everybody's time.When undertaking an NVQ qualification, we will ensure you receive support sessions in order to build your portfolio of evidence.
Our assessor team will endeavour to support learners every 3 weeks.
Whenever you are learning, the team at NVQ Training & Consultancy are available by telephone, with online support service for learners throughout the programme.
Progress updates are provided for managers after every assesssment.
Once on programme, it is paramount to our Quality & Customer Service Charter that we review the learning being undertaken to ensure the highest levels of customer satisfaction and progression towards the achievement of awards. We strive to evaluate the benefits from any training undertaken, and this is achieved through regular client reviews.
80% achievement rates held across all programme areas, driven from our "no compromise" training support of all learners, together with our timely reviews of your employee's progress with you the employer.
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