Customer Service & Business Administration Qualifications
Background
The Customer Service and Business Administration qualifications are work-related, competence-based qualifications. They are ideal for those who work in a customer-facing role or have to speak to customers internally and externally on behalf of your company and who may not have many formal qualifications. Through the NVQ, your staff will understand the concepts of good customer service and business administration, how to apply these to enhance the customer experience, which should result in a positive impact on customer loyalty and your bottom line.
The programmes at NVQ Training & Consultancy Services are delivered in a flexible, practical way to ensure that they meet the needs of your business and don’t disrupt your employees' or customers' working day. Employees' are assessed on projects they do in the workplace so your business benefits straight away. Trained NVQ Training & Consultancy Services advisors will help you assess your employees' needs, deliver the training they need and then assess them to ensure their work meets the appropriate standard to attain the qualification.
By training your staff to respond to your internal and external customers' needs and present them with a better impression of your company you will reduce customer attrition and build a solid customer base. Through gaining this qualification, your employees will be able to:
- improve service by actively seeking feedback from customers
- communicate effectively with customers, promoting confidence and reassurance in your company
- share with colleagues approaches and tactics they have found to work when helping customers or increasing sales.
In addition training can be a great motivator for your employees and will help them get more from their work. This should not only improve your staff retention levels but could have a massive impact on the profitability of your organisation.
Management
 |
||
| NVQ Level 2 in Customer Service | More Details | |
| NVQ Level 3 in Customer Service | More Details | |
| NVQ Level 4 in Customer Service | More Details | |
| NVQ Level 2 in Business and Administration | More Details | |
| NVQ Level 3 in Business and Administration | More Details | |
| NVQ Level 4 in Business and Administration | More Details | |
 |
||
Register your interest
Think this course is right for you, fill in the form below and we wil get back to you...